I am seeing 'Unexpected Error Occurred' when I click on a template. Why?

If you see an Unexpected Error message, this is likely due to your browser loading an older version of the app it has stored in the browsers cache. 

This can usually be fixed by clearing the stored cache and cookies from your browser then logging back in.

Here is how to clear browser data in the most common browsers:

Google Chrome:

1. Locate the padlock icon next to the website URL and click Cookies and Site Data

2. Click Manage Cookies and Site Data

3. Click the trash can icons next to the Viddyoze sites

4. Reload the page when prompted and log back in

Firefox:

1. Locate the padlock icon next to the website URL and click Cookies and Site Data.

2. Click Remove

3. Refresh the page and log back in

Edge:

1. Locate the padlock icon next to the website URL and click Cookies.

2. Click the Viddyoze site and Remove

3. Once removed, click Done, refresh the page and log back in.

Safari:

1. Click Safari in the top left and then Settings

2. Click Privacy and Manage Website Data

3. Search for Viddyoze and click 'Remove All' then 'Remove Now'

4. Refresh the page and log back in

If you are still having trouble after completing the above, check your browser is up to date. You can also reach out to our support team by submitting a ticket here.