How do I cancel or refund my purchase or subscription?

We really hope you get a ton of value out of our platform, we would really hate to see you leave.

With that in mind, if you are considering leaving us but there is something we can help with, please let us know.

Our help desk is full of common problems or issues and solutions to these, and we also have a ton of training and tutorials as well which may help you with your account.

Monday to Friday, the quickest and easiest way to request a refund or cancel a payment or subscription is to speak to a member of our team via live chat. Please visit your account page and click the live chat button in the bottom right corner. However, if we are offline, you can send us a request here and we will be in touch as soon as possible. 

Please note, to stop an upcoming payment, we will need 3 working days noticed to ensure that you do not get charged. 

 

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